Frequently Asked Questions
Everything you need to know about our award-winning timepieces.
Where are Lilienthal Berlin watches manufactured?
Our watches are designed in Berlin and predominantly 'Made in Germany.' We work with select manufacturers in Pforzheim and use high-quality movements from Swiss or Japanese producers to ensure the highest standards of precision.
What is your shipping policy and delivery time?
We offer free shipping within Germany and competitive international rates. Standard delivery within the EU typically takes 2-5 business days, while international shipping may take 5-10 business days depending on the destination.
What is the return period for my order?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return the unworn product in its original packaging for a full refund or exchange.
Are the watch straps interchangeable?
Yes, most of our watches feature a quick-release mechanism that allows you to change the straps in seconds without any tools, making it easy to match your watch to your outfit.
Do you offer a warranty on your products?
Every Lilienthal Berlin watch comes with a 24-month warranty from the date of purchase. This covers any manufacturing defects in the movement, case, or crystal.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Klarna for flexible financing options.